The system of indicators that reflect the composition of the characteristics of the quality of services in service enterprises is based on functional indicators, safety indicators, reliability indicators and indicators of professional level of employees. Quality of services is a set of services that determine the satisfaction of the identified or intended needs of the consumer. The cost-effectiveness assessment method of innovation based on cost-benefit comparison in the service sector has been improved on the basis of indicators reflecting integrated economic efficiency, profitability of innovation activity, cost-effectiveness of innovation.
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Quality management gurus and their concepts: E. Deming, J. Juran, F. Crosby, K. Isikawa, A. Feigenbaum, T. Taguchi http://www.management.com.ua/qm/qm009.html.